Nekopos: Time and date of delivery cannot be specified.
Ta-Q-Bin: Time and date can be specified. The date that can be specified differs depending on the region:
Chubu, Hokuriku, Kanto, Tohoku: from 2 days
Kansai, Chugoku, Shikoku, Kyushu, Hokkaido: from 3 days
Okinawa (excluding some islands): from 4 days

You may change your payment method prior to shipment. Please contact us as soon as possible if you wish to make the change. Please note that changes made after shipment may incur additional charges.

What should I do if I do not receive an order confirmation e-mail?
If you do not receive a confirmation e-mail within 30 minutes after placing your order, please check the following：

Is the email address entered correctly?
Is PC e-mail unblocked in your cell phone's e-mail settings?
Have you added order@thecrosskbk.jp to your allowed list in your spam settings?

Input error:Please enter numbers in half-width characters. An error will occur in double-byte mode.
Error message: Errors may occur if there is an incorrect registered address or out-of-date card information is being used. If you are a registered member, please update your registration information.

You can check the contents of your order as an order confirmation from your order history.
Please contact the payment company you have chosen if you would like to confirm the breakdown of fees and other charges that vary by payment method.

If you do not receive it after 10 days, please contact us.

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