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Privacy Policy

PRIVACY POLICY

Priority of the Original Language : This agreement is written in Japanese. In the event of any discrepancies or inconsistencies between the Japanese version and a translated version, the Japanese version shall prevail.

(hereinafter referred to as “the Company”) fully recognizes the importance of protecting all personal information handled by the Company in operating “THE CROSS BY KYOBUNKWAN” and complies with all laws and regulations related to personal information. In addition, with regard to the handling of personal information in the services provided on this website (hereinafter referred to as “the Service”), we will protect personal information by establishing a personal information protection system and ensuring that the importance of personal information protection is fully recognized and addressed.

Article 1 Definition of Personal Information

The term “personal information” refers to “personal information” as defined in the Personal Information Protection Law, and refers to information about a living individual that can identify the specific individual by name, date of birth, address, telephone number, contact information, or other description contained in such information.

Article 2: Management of Personal Information

We will appoint a person responsible for the management of the personal information of users of the Service (hereinafter referred to as “Users”), and will appropriately manage such personal information in accordance with our rules for the protection of personal information.

Article 3: Collection of Personal Information

When we ask users to provide us with personal information, we will inform them in advance of the purpose of use and the point of contact for inquiries, and collect their personal information within the scope of the following article.

Article 4: Purpose of Use and Scope of Collection of Personal Information

We will acquire personal information of users and use the acquired information to the extent necessary for the following purposes. If we intend to use personal information beyond the scope of the following purposes, we will obtain prior consent from the user in an appropriate manner.

  1. To provide this service and to process and manage orders
  2. To process and manage payments for this service
  3. To perform delivery and management of this service
  4. To provide information on new features, updates, campaigns, etc. of this service and other services offered by the Company (including sending e-mails, flyers, and other direct mailings)
  5. To contact you as necessary for server maintenance, important notices, etc.
  6. To respond to inquiries from users regarding this service and after-sales service (e.g., issuance of receipts) after purchase.
  7. To handle and process returns and exchanges
  8. To report to users on the use of this service
  9. To request cooperation for sales promotion activities, such as questionnaires and interviews, and to request participation in various events, and to report the results of such activities.
  10. To research and analyze the usage history of this service and use the results to improve and develop this service and to deliver advertisements.
  11. To provide personal information to companies, etc. participating in events sponsored by the Company based on the user's consent or application
  12. To improve and enhance the contents of this service or develop new services
  13. To identify users who have violated the Terms of Use or who are attempting to use the Service for fraudulent or unjustified purposes, and to refuse their use of the Service.

Article 5 Prohibition of Provision or Disclosure to Third Parties

We will strictly manage personal information and will not disclose or provide data to third parties without the user's consent, except in the following cases

  1. When it is necessary for the protection of a person's life, body, or property and it is difficult to obtain the user's consent
  2. When it is especially necessary to improve public health or to promote the sound growth of children and it is difficult to obtain the user's consent
  3. When it is necessary to cooperate with a national agency, a local government, or an individual or entity entrusted by either a national agency or local government to execute affairs prescribed by law, and obtaining the user's consent is likely to impede the execution of such affairs.
  4. Other cases permitted by laws and regulations

Article 6 Supervision of subcontractors

When we disclose users' personal information to our subcontractors in order to achieve the purpose of use agreed upon by the users, we will require them to strictly manage the personal information at the same level as we do by contract, and we will supervise them as necessary and appropriate.

Article 7 Ensuring and Improving Information Security

We take organizational, physical, personnel, and technical measures to prevent unauthorized access to personal information, loss, destruction, alteration, and leakage of personal information by restricting access to personal information files, recording access logs, and implementing security measures to prevent unauthorized access from outside, We will prevent unauthorized access to personal information and the loss, destruction, alteration, or leakage of personal information. In the unlikely event of an incident involving the leakage of users' personal information, we will promptly report the incident to the regulatory authorities in accordance with the Personal Information Protection Law and related guidelines, and take necessary measures to prevent similar incidents from occurring or recurring, in accordance with the instructions of the relevant regulatory authorities.

Article 8 Use of Cookies and Other Technologies

This service may use cookies and similar technologies. If you wish to disable cookies, you may do so by changing the settings on your web browser (disabling cookies may prevent you from using certain features of the Service). (If you disable cookies, you may not be able to use some of the features of this service).

Article 9 Education and Awareness

We educate and enlighten all of our directors and employees to understand the importance of protecting personal information and to handle users' personal information appropriately.

Article 10. Response to Disclosure, Correction, etc. of Personal Information

When a user requests disclosure or correction of his/her own personal information, we will respond to the request within a reasonable period and scope after confirming the identity of the user who made the request. However, if disclosure or correction would result in any of the following cases, we may not disclose or correct all or part of the information, and if we decide not to disclose or correct the information, we will notify the user to that effect without delay.

  1. When there is a risk of harm to the life, body, property, or other rights or interests of the user or a third party
  2. If there is a risk of significant hindrance to the proper conduct of our business
  3. In case of violation of other laws and regulations

Article 11 Continuous Review and Improvement

In addition to complying with laws, regulations, and other norms related to the protection of personal information, we will continuously review and improve our efforts to protect personal information in response to changes in the social environment. Any changes to this Privacy Policy shall become effective when notified to users or posted on this website in a manner prescribed by the Company.

Article 12 Contact for Inquiries

For inquiries regarding this Privacy Policy or the handling of personal information, please contact us at the contact point below or by using the inquiry form.

[Contact for questions and complaints regarding personal information]

Customer Service, Kyobunkan Co.
Address: Kyobunkan Bldg. 7F, 4-5-1 Ginza, Chuo-ku, Tokyo 104-0061, Japan
TEL:03-3561-8446

Click here for inquiry form

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